Lido via Ashby
Lead internal IT support and service delivery for a remote-first organization. The role oversees support workflows, service standards, policies, escalations, cross-functional work with DevOps and SecOps, IT projects, vendors, asset and software-license lifecycles, operational metrics, and continuous service improvements.
5+ years in IT support, IT operations, or IT management, ideally in a distributed organization; experience managing a support team, service desk, or internal IT function; strong troubleshooting across operating systems, devices, SaaS, access, and networking fundamentals; proficiency with APIs, device management, and IT administration tools; experience partnering with DevOps, SecOps, infrastructure, or security teams; vendor, budget, risk, policy, documentation, project, and stakeholder management experience; B2+ English. A relevant degree and ITIL, CompTIA A+, or equivalent experience are preferred.
Competitive compensation; flexible schedule; education support for language and professional-growth courses; equipment and coworking reimbursement; opportunities to attend overseas conferences and ecosystem events.