Visão geral da vaga
Lead day-to-day L1/L2 Oracle EBS support delivery, mentor analysts, manage client communication and escalations, own service KPIs and reporting, improve the knowledge base, and handle complex functional support issues.
Authority Partners via CATS
Oracle EBS Application Lead Support Analyst (L1/L2)
Requisitos
5+ years supporting Oracle EBS R12, including 2+ years in a lead or senior support role; Oracle EBS Finance modules and/or Oracle Projects; team leadership; client communication; SLA, MTTR, and ticket-aging reporting; SQL; Oracle APEX; ITSM tools such as BMC Helix, ServiceNow, or Jira; SOX compliance knowledge.
Benefícios
Competitive remuneration; referral bonus; career growth; mentorship and professional training; collaborative learning; modern technologies; strong culture and environment.